Terms & Conditions.

1. Services and scope

GOZON GROUP provides a technology platform connecting passengers seeking intercity travel with driver partners on suitable routes. It also provides regional freight solutions and multimedia delivery infrastructure. GOZON manages technical operations, journey-safety monitoring through the TOC Digital Operations Center, trip insurance and service complaints under its stated quality standards.

2. Passenger rights and responsibilities

When using GOZON services, passengers agree to:

• Provide accurate pickup and drop-off points and passenger and baggage counts so the system can match trips appropriately.
• Arrive at the pickup point on time to avoid delaying other passengers.
• Never bring explosives, weapons, prohibited goods or illegally trafficked wildlife into a vehicle.
• Follow the applicable civil-liability and passenger accident-insurance terms provided by licensed insurance partners.

3. Driver-partner standards

Driver partners must meet GOZON's safety standards, including:

• Holding the appropriate driving licence and passing periodic background checks.
• Using a vehicle that meets technical inspection and mandatory insurance requirements and is certified for commercial service.
• Not using alcohol or intoxicating substances and not picking up off-platform passengers during an accepted trip.

4. Fares, payment and cancellations

The fare shown in the app is the total price for the selected journey, including tolls, service fees and insurance. GOZON does not add hidden fees. Passengers may cancel without charge at least 60 minutes before departure. Late cancellations or failure to appear may incur the cancellation fee shown in the app.